AT&T

Collaborate Portal

The AT&T Collaborate portal helps admins of various sized businesses to setup their call services and features, such as an Auto Attendant. Their existing portal was only designed for very advanced users who knew exactly how to navigate through the complex portal. The main goal of this project was to widen that audience range, so that anyone from an advanced enterprise admin user all the way to a novice end user would be able to easily navigate through the portal.

Some call features required a complex process and knowledge in order to set things up, which the novice users may not know or understand right away. Our UX solution to this was to provide two main paths: One path for the advanced users to quickly set things up without minimal distractions, and another path to allow the first-time users to go through a visual walkthrough of what exactly they are setting up.

As the UI Lead, I ensured that our design was simple and easily digestible by all users. I regularly met with our UX team to discuss and create the most intuitive interaction design. The team and I were in constant communication with the AT&T stakeholders and their design teams to ensure that everything followed the AT&T brand guidelines, as well as the E508 accessibility standards. Despite joining this project half way through, I helped the team stay organized, be meticulous, and produce over 1000 final UI screens.

Click here to view a marketing video made by AT&T for the Collaborate Portal.